Frequently Asked Questions
Everything you need to know about our artisanal herbal remedies and skincare.
Are your products 100% natural?
Yes, every Herbalshire product is handcrafted using organic botanicals, cold-pressed oils, and therapeutic-grade essential oils. We never use synthetic fragrances, parabens, or artificial preservatives.
How long does shipping take?
As our products are made in small batches to ensure freshness, please allow 2-3 business days for processing. Standard shipping typically takes 3-5 business days within the continental United States.
What is your return policy for skincare items?
Due to the artisanal and personal nature of our products, we cannot accept returns on opened items. However, if your order arrives damaged or if you have a reaction, please contact us within 14 days for a replacement or store credit.
Are Herbalshire products safe for sensitive skin?
Our formulas are designed with gentle, plant-based ingredients. However, we always recommend performing a patch test on a small area of skin 24 hours before full use, as individual sensitivities to essential oils can occur.
Do you test your products on animals?
Never. Herbalshire is a strictly cruelty-free brand. We only test our handmade creations on willing human volunteers, never on our furry friends.
How should I store my herbal products?
To maintain the potency of the botanical ingredients, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed to prevent oxidation.